Below you will find some frequently asked questions (FAQs)

Christmas 2019

Any orders made in December will have an extended return period until January 14th.

Last UK shipping is Friday 20th December.

How Can I Pay?

Our default option when you pay is for Paypal. If you don’t have a Paypal account don’t worry! Just click the Paypal button and it will give you an option to pay with your debit or credit card without having to set up a Paypal account. We do it this way so that you have the additional protections offered through Paypal for your data security.

You can also pay through stripe – a leading online payment processor.

You can also pay through Apple or Android Pay for your convenience.

We also use industry leading protection systems to protect potentially sensitive information like your name, email address and payment details for your added security.

How do I know you’ve received my order? 

Once you have placed your order you will receive a confirmation email shortly after. Once your order has been shipped you will receive a second email from us to let you know it’s on its way. If you haven’t received these emails please check your spam folder.

How much is shipping? 

UK shipping is FREE.

Worldwide Shipping (outside of the UK) is £4.99 but FREE on orders over £75. This is automatically applied in your cart :).

Returns

If you are not entirely delighted with the products that you have chosen, please email us here first.

You may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, at your option, a full refund including delivery provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We recommend sending any returns via recorded/signed for delivery. Please note that the return costs are your responsibility.

The returns address is:
Bandit Bee, 145 Mackenzie Road, Beckenham, Kent, BR3 4SB, United Kingdom.
Please ensure your name, address, order number and requirements are included.

If we do not receive your return within 14 days , any refunds will be at our discretion.

Do you have a shop?

We are an online retailer so do not have a physical shop. However if you want to see our items before you buy we are currently stocked in a number of dance studios and gyms in London. Message us for details 🙂

Are you on Social Media?
Bandit Bee is on Instagram, Facebook and Twitter – please click the icons at the bottom of the page and connect with us. We love to hear your stories in our super flattering leggings, or a ridiculously comfy box fit sweaters or yogi bees.

Any more questions? 

Contact us at support@banditbee.co.uk or you can click the link here